Customer feedback has always been at the core of the work we do
at SYHA - We rely on our trusted hostellers to give us accurate and
actionable feedback so that we can improve our service.
Within our recently re-launched website, we have a new
Ratings & Review (view screenshot) process, which makes it
even easier to share your thoughts with us.
- When you make a booking, you will have the
option of allowing us to contact you or not following your Hostel
visit
- If you have agreed: 2 weeks after your stay, we will email you
a link, whereby you may leave a rating and review for your
stay
- This system is totally impartial as ratings can only be left by
those who have stayed recently with SYHA
- Ratings are based on a 5 star system - Half a star being the
lowest and 5 stars the highest
- You also have the opportunity to leave more detailed feedback -
a section where you can leave a confidential comment for internal
SYHA use and another for your travellers tips, which will
be published on our website along with the star score you have
awarded
Alternatively, you can email feedback@syha.org.uk or telephone
our Customer Services Team on 08452 93 73
73 (Mon-Sat, 9am-5pm).
And finally, you can use our Feedback
Form below - we are happy to hear the good as well as the
bad - your feedback is the only way we can improve the service we
offer our valued customers. If you have met a stellar employee, or
if we have exceeded your expectations in any way, please let us
know!
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