It is very important that you read and understand our Terms and Conditions for Guests at SYHA Hostels, before booking or staying in one of our youth hostels.
This is necessarily a lengthy and detailed document, but the list at the top of Page 1 indicates which sections are particularly relevant to different types of guest.
All customers making a reservation or staying in our youth hostels agree to be bound by these Terms and Conditions.
Download: Terms and Conditions PDF
Disclaimer
While every effort has been made to ensure the accuracy of the information in this website, it is possible that errors, omissions or discrepancies may occur, and SYHA Hostelling Scotland assumes no liability for any loss or damage incurred in part or in whole because of such errors.
We reserve the right to update, revise or make obsolete information from this website without notice.
Privacy Statement
We will ask you for personal information such as your name and contact details when you make a booking or take out membership of SYHA Hostelling Scotland. We will use this information to provide you with a better service, but we will not sell or distribute your personal information to any third parties, or use the information you have provided for unsolicited email. Your details will be held in our internal systems only, and will not be accessible by the general public.
We may request your permission to send you information about SYHA Hostelling Scotland including news, offers and competitions, and you may withdraw your permission at any time by contacting us at marketing@syha.org.uk and including “Unsubscribe” in the subject line. If you wish to enter your views on our Hostel Ratings system you will need to provide your email address. This will also register you for email updates on news and promotions. Again, you unsubscribe at any time.
Use of Cookies
This website does not store any information that would, on its own, allow us to identify individual users of this service without their permission.
This site, like many others, uses small files called cookies to help customise your experience. Find out more about cookies and how you can control them.
What are Cookies?
Cookies are small text files that are stored by the browser on your computer or mobile phone. They allow websites to store such things as user preferences. You can think of cookies as providing a "memory" for the website, enabling it to recognise a user and respond appropriately.
How does syha.org.uk use cookies?
The table below explains the cookies we use and why.
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Google Analytics
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We use Google Analytics to monitor traffic levels, search queries and visits to this website. Google Analytics stores IP address anonymously on its servers in the US, and neither SYHA or Google associate your IP address with any personally identifiable information.
These cookies enable Google to determine whether you are a return visitor to the site, and to track the pages that you visit during your session.
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Overview of privacy policy at Google
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SYHA site cookie acceptance
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This cookie is used to record if a user has accepted the use of cookies on the SYHA website.
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Visits to a page on syha.org.uk may generate the following types of cookie:
- Anonymous analytics cookies
- Third party cookies
Anonymous analytics cookies:
Every time a user visits our website, web analytics software provided by a third party generates an anonymous analytics cookie.
These cookies can tell us whether or not you have visited the site before.
Your browser will tell us if you have these cookies, and if you don't, we generate new ones.
This allows us to track how many individual unique users we have, and how often they visit the site.
Third party cookies
On some pages of the syha.org.uk, third parties may also set their own anonymous cookies, for the purposes of tracking the success of their application, or customising the application for you. Because of how cookies work, syha.org.uk cannot access these cookies, nor can the third parties access the data in cookies used by syha.org.uk
For example, when you share an article using a social media sharing button the social network that has created the button will record that you have done this.
YouTube cookies
We embed videos from our official YouTube channel using YouTube's privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more visit YouTube's embedding videos information page.
How do I turn cookies off?
It is usually possible to stop your browser accepting cookies, or to stop it accepting cookies from a particular website.
All modern browsers allow you to change your cookie settings. These settings will typically be found in the options or preferences menu of your browser.
In order to understand these setttings, the following links may be helpful, otherwise you should use the Help option in your browser for more details.
Using your information
Collecting information on the way in which you use our website helps SYHA Hostelling Scotland to better understand how we can improve our services. We use your information to:
- Manage and improve the website
- Respond to your needs and requirements
- Manage promotions, competitions, customer surveys and questionnaires
Your personal information is safe with us and will never be released to other organisations or companies. We may share anonymised information outside SYHA Hostelling Scotland to help us improve our services but we would like to reassure you this will never include personal information.
SYHA Hostelling Scotland is registered with the UK Data Protection Registrar.
Call Monitoring
Calls to our Reservations Department may be recorded for training purposes.