Customer feedback has always been at the core of the work we do
at SYHA - We rely on our trusted hostellers to give us accurate and
actionable feedback so that we can improve our service.
Within our website, we have a Ratings &
Review (view
screenshot) process, which makes it even easier to share
your thoughts with us.
- When
you make a booking, you will have the option of allowing us to
contact you or not following your Hostel visit
- If you have agreed: 2 weeks after your stay, we will email you
a link, whereby you may leave a rating and review for your
stay
- This system is totally impartial as ratings can only be left by
those who have stayed recently with SYHA
- Ratings are based on a 5 star system - Half a star being the
lowest and 5 stars the highest
- You also have the opportunity to leave more detailed feedback -
a section where you can leave a confidential comment for internal
SYHA use and another for your travellers tips, which will
be published on our website along with the star score you have
awarded
Alternatively, you can email feedback@syha.org.uk or
telephone our Sales & Reservations Team on
0845 293 73 73.
And finally, you can use our Feedback
Form below - we are happy to hear the good as well as the
bad - your feedback is the only way we can improve the service we
offer our valued customers. If you have met a stellar employee, or
if we have exceeded your expectations in any way, please let us
know!
